Refund and Returns Policy

Effective Date: November 29, 2024

At OffrTopic, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we want to make the return process as simple and hassle-free as possible. Please take a moment to read our detailed Refund and Returns Policy below.

1. Returns Eligibility

You may return any eligible products within 30 days from the date of purchase for a full refund or exchange, provided the following conditions are met:

  • The product is unused, in new condition, and in its original packaging.
  • The product has not been altered or damaged in any way.
  • You have a receipt or proof of purchase.
  • The item is not a final sale product (such as customized or special-order items).

We recommend that you carefully inspect your items upon receipt. If your item is damaged or defective, please contact us immediately to initiate the return or exchange process.

2. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Gift cards and certificates.
  • Opened or used products, such as cameras that have been used, lenses that have been mounted, or accessories that have been opened.
  • Personalized or customized products.
  • Products purchased during special promotions or clearance sales may have different return conditions (please refer to specific promotional terms).

3. How to Return an Item

Returning an item to OffrTopic is easy. Follow these simple steps:

  1. Contact Customer Service: Reach out to our customer support team via email at info@offrtopic.click or by phone at (567) 212-1011 to initiate the return process. Please provide your order number and reason for return.
  2. Return Authorization: Once your return request is approved, our team will send you a Return Merchandise Authorization (RMA) number. This helps us track your return and ensures a smooth process.
  3. Ship the Item Back: Carefully pack the product in its original packaging (if possible). Include all accessories, manuals, and parts that came with the item. Please use a trackable shipping service or purchase shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item without proof of delivery.
  4. Return Address: Send the item back to our warehouse at:
    • OffrTopic Returns
    • 201 E Buckeye St, West Salem, Ohio (OH), 44287

4. Refund Processing

Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be issued to the original form of payment used at the time of purchase. Please note the following:

  • Refunds for credit card payments will be processed within 5-7 business days after we receive the returned item.
  • Refunds for PayPal and other payment methods may take up to 10 business days depending on the payment provider’s processing time.
  • If you received a gift card or store credit as part of your return, we will apply the equivalent value to your OffrTopic account, which can be used for future purchases.

Please allow additional time for your refund to be reflected in your account, as processing times vary by financial institutions.

5. Exchange Policy

If you’d prefer to exchange your product for a different item, we are happy to accommodate that as long as the product meets the return eligibility requirements outlined above. Simply follow the same process as a return, and after we process your return, we will send you the new item. Please note that if there’s a price difference, you’ll be charged or credited accordingly.

6. Return Shipping Costs

  • Return Shipping Costs: Unless the return is due to a defective product or our error, the customer is responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return is safely received.
  • Original Shipping Fees: Shipping charges for the original order are non-refundable, unless we made an error with your order (for example, sending the wrong product or a defective item).

7. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@offrtopic.click or call (567) 212-1011. We will guide you through the process of returning the product for a full refund, replacement, or exchange. Please provide pictures or details of the damage to expedite the process.

8. Cancellations

If you wish to cancel an order before it has been shipped, please contact us as soon as possible. We will do our best to accommodate your request. If the order has already been processed or shipped, we will need to proceed with the regular return process once you receive the product.

9. International Returns

For international customers, OffrTopic offers returns and exchanges on eligible items within 30 days of delivery, subject to the same terms outlined above. Please note that customers are responsible for return shipping fees and any applicable customs duties or taxes associated with the return. We recommend contacting our customer service team before returning items to ensure the process is clear.

10. Contact Us

If you have any questions about our Refund and Return Policy, please don’t hesitate to reach out to our customer support team. We are happy to assist you with any issues or concerns.

You can contact us through:

  • Email: info@offrtopic.click
  • Phone: (567) 212-1011
  • Address: 201 E Buckeye St, West Salem, Ohio (OH), 44287